Your peace of mind matters to us. If something about your order doesn’t feel right, we’re here to support you.

 

Return Eligibility

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• Returns accepted within 14 days of delivery

• Items must be unused, unworn, and in original packaging

• Proof of purchase required

 

Non-Returnable Items

 

• Gift cards and digital/downloadable products

• Opened wellness or beauty items (for safety reasons)

• Final sale items

 

Refunds

 

• Once your return is received and inspected, you’ll receive a confirmation email

• Approved refunds will be issued to your original payment method within 5–7 business days

 

Exchanges

 

If you’d like to exchange an item for another product, size, or style, please contact us within 14 days at info@brelaxedwellness.com.

 

Return Shipping

 

• Customers are responsible for return shipping costs unless the item was damaged or incorrect

• We recommend using a trackable shipping service for returns

 

Balanced and Relaxed reserves the right to update these policies at any time. Our goal is always to ensure your experience with us feels as balanced and relaxed as the name promises.